Frederick and Williamsport Auto Repair

Have used Premier several times now. Jim and the entire team are awesome . Theyve done an alignment on my BMW , maintenance and all the way up to major engine work on our Audi. Easy to work with and as good or better in quality and price than the dealer.

Just had our diesel 535 BMW serviced. Weve used Premier Autowerks for a number of years now, rather than the BMW dealership in Rockville. Their service has always been top notch and the technical people ALWAYS make time to answer all of our questions. Thank you folks. See you in the new year.

Great service and communication thoughout getting my 911 service at the shop. I would easily recommend them to friends and family

Premier Autoworks did an excellent job checking my vehicle out and giving it a good bill of health. Very professional service, check-in and pick up was easy. I will be a returning customer for as long as I have my vehicle.

Great service! Thanks again for taking care of our vintage BMW.

The service here was prompt courteous and professional. We will continue to to bring our vehicles here for service.

Called to have my older Benz looked at because it had developed a misfire. They told me they probably couldn't do much until Thursday but if I dropped it off earlier they would take a look. They took a look on Tuesday and told me what they discovered and I also asked them to take care of a couple other items I forgot to mention. They gave the car a good once-over and I added some work I wanted to be completed to my original list and everything was finished on Friday the same week. Kept me informed along the way. The car runs like new. Again, great communication, clean shop, happy with the labor charges. Will definitely return for future service needs.

This was the second time I’ve used Premier Autowerks for routine maintenance for my Audi A5. The first appointment was fine, no issues. This time however I’m disappointed with the service for a couple reasons: 1. Scheduled an appointment online on 9/23 for an oil change, tire rotation and for a SOS warning. I dropped the car off on 9/22. On 9/23 at 8am I received an estimate. I accepted. 4:55pm I realize I never heard back about the car. I tried calling and it went to voicemail. No text, no email, no call. 2. I was fine with the $175 diagnostic fee. However when they called to tell me that there was a service bulletin from Audi for this exact issue and that only the dealership can resolve, I expected to not be charged the full amount. Time is money but checking for recent service bulletins for the issue that is happening shouldn’t take more than 15 mins. 3. Once factoring in a $50 shop fee to change oil and rotate tires, it was about the same price as the dealer. Perhaps this shop is better for more complex repairs but for routine maintenance, I do not see the value. Very poor communication and high costs.

I had a great first experience with Premier!! Very professional yet personable. I’ll continue to take my car there for repairs.

First class service, first class people! We take all our cars here! You cant go wrong!