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Frederick and Williamsport Auto Repair

My GarageSchedule Appointment
Premier Autowerks LLC-Frederick, MD
Mon - Fri: 8:00 AM - 5:00 PM
Premier Autowerks West-Williamsport/Hagerstown, MD
Mon - Fri: 8:00 AM - 5:00 PM
4

I'd give my personal experience 3.75 stars. As objectively as possible, I originally was slated for an AC repair, but another issue came up before my schedule appt and I wanted Premier to put priority on that. They had my car for a week (granted it was a holiday weekend, and parts needed to come in which takes time) and the AC issue did not end up being addressed. It could have been that I was not clear that I wanted both items checked. On another note, while my car was there somebody (not from the shop) ended up backing in to my car. Emily was on top of everything and immediately got out her phone to record and went and got the driver's information allowing me to contact their insurance for full liability. While it wasn't the most ideal overall experience, I wouldn't write off Premier, as I have quite a few friends and family who have had nothing but good things to say about the shop, especially if you have a BMW. (It was noted I should go to the dealer if issues persist with my certain repair, so they may not be equipped for major Audi issues lol)

5

Quick and well done.

5

5

Currently own a 2016 BMW X5 Hybrid, which I guess is a rare model BMW. Came in with transmission issues, which they fixed, but the hybrid battery was being their level of expertise. This didn’t keep them from helping me. They had a menu of what was needed and what was optional when it came to the repairs. Did a great job of getting roadworthy again. They felt so bad about not having the personnel for my issue that they took money OFF my bill. Great group to work with.

5

Satisfy with the results. Thanks to the professional team.

5

I am so confident in the service from Premier Autowerks in Frederick. All service has enhanced the performance of my car. Also, I appreciate the responsive, cheerful and reliable experiences with all members of staff. The waiting room is nice too

5

Being new to BMW, I struggled to find a quality shop in Frederick,MD. Very happy to have discovered Premier Autowerks! They provide friendly, honest professional service at a fare price. I completely trust this shop and highly recommend them to all.

5

I was able to make an appointment in a timely manner and great great service.

5

Great service and excellent work.

5

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