Frederick and Williamsport Auto Repair

This was the second time I’ve used Premier Autowerks for routine maintenance for my Audi A5. The first appointment was fine, no issues. This time however I’m disappointed with the service for a couple reasons: 1. Scheduled an appointment online on 9/23 for an oil change, tire rotation and for a SOS warning. I dropped the car off on 9/22. On 9/23 at 8am I received an estimate. I accepted. 4:55pm I realize I never heard back about the car. I tried calling and it went to voicemail. No text, no email, no call. 2. I was fine with the $175 diagnostic fee. However when they called to tell me that there was a service bulletin from Audi for this exact issue and that only the dealership can resolve, I expected to not be charged the full amount. Time is money but checking for recent service bulletins for the issue that is happening shouldn’t take more than 15 mins. 3. Once factoring in a $50 shop fee to change oil and rotate tires, it was about the same price as the dealer. Perhaps this shop is better for more complex repairs but for routine maintenance, I do not see the value. Very poor communication and high costs.

I had a great first experience with Premier!! Very professional yet personable. I’ll continue to take my car there for repairs.

First class service, first class people! We take all our cars here! You cant go wrong!

Very knowledgeable and skilled employees. We have confidence in the recommendations and the quality of service is excellent.

Coming here is always a relief. A place worth your trust with reliable service and great customer service.

Great service! A little expensive but I guess that's the cost of owning a BMW.

This is a professionally run shop. It's very clean and organized. They seem to have very knowledgeable techs there. I recommend!

Premier Autowerks maintains my 2000 Mercedes E 320 4MATIC that currently has 309k miles, and I’ve taken it exclusively to PA since they merged with Deutsch American in 2019. I find a vehicle I love and keep it as long as I possibly can, which means it needs superb service. Premier Autowerks is genuinely stellar - they are lovely to work with, and fabulously persistent in solving the mysteries of the quirky rattles and electrical blips of a 25yo MB. Bottom line, PA is the reason I have an automobile of that age with that many miles that runs just as smoothly, powerfully and reliably as it did when it was new. They are the best at what they do, and *honest*. I am not parting with my car until I absolutely have to, but when that day comes, PA will be picking out my next one.

Very prompt and knowledgeable

Great service. The car is running fantastic!