Frederick and Williamsport Auto Repair

I brought my car in for an oil change. Be prepared for a long lesson if you didn't get your oil changed on time. The power to my cigarette lighter stopped working after I left the shop, and I was frustrated so I called in to explain. The first convo wasn't great, but I got a call from an employee, most likely a manager, that asked me to bring the car back in to fix it. He said it was most likely a very simple fix. I am giving them five stars because businesses aren't perfect, but how you handle negative situations can build more customer loyalty than a business that does everything perfect.

Very bad experience came in for alternator work, they created a major coolant link drive 5 miles and everything went bad. And these guys refused to take fault. Very bad experience. Make sure all you parts are replaced properly good luck

Recently had my Volvo serviced here! Team was very friendly and accommodating. Communication from drop off to completion was fantastic. Pricing for the work wasn’t bad either, definitely better than taking it to the dealership. When the work is completed you can even pay online via the portal link they send you, this is a service I’ve never seen before at any repair facility or dealership! Will definitely being going back for any other services my Volvo will need in the future!

As always, Great job!

Thank you for being so efficient and friendly with my car service. I appreciate the great service! Everyone was so nice. I will definitely bring my car in again.

Took and Audi Q5 in for a big service, transmission flush, spark plugs, brakes, oil change. Upfront quote was steep, but the cost was scaled down as they looked at the issues, only needed brakes on rear and no need to do coolant flush... No up selling or unnecessary work which I respect. Cost for oil change is half Audi service, and brakes about 35% cheaper. Bargain!

Great service and honesty!