Williamsport Location NOW OPEN!

Frederick and Williamsport Auto Repair

Premier AutowerksPremier Autowerks West
Mon - Fri: 8:00 AM - 5:00 PM
Premier AutowerksPremier Autowerks West
Mon - Fri: 8:00 AM - 5:00 PM
5

My first experience with Premier Autowerks and I was quite impressed. I was only requesting an oil change for my BMW but they took the trouble to check the car over and then tell me that everything was in good shape and nothing else needed attention. I left with the feeling that they were both competent and honest and I will definitely be going back.

5

Always knowledgeable and very professional. Straightforward and never an issue answering an abundant amount of questions. Have been going to Premier for numerous years. Keep up the great work.

5

Great service and an absolute pleasure to do business with! Would highly recommend them to any BMW owners.

5

The staff are amazing ! There work is awesome!!!

5

I've used premier Autowerks Twice now and I just wanted to take a minute and express how helpful, professional and knowledgeable the staff is. They go above and beyond, I had some complications with my vehicle and could not get it started, I called them very late in the day (minutes before closing time) for help and they not only determined the problem but were able to get parts and repair it within the hour. With this being an "emergency" situation, I would have paid anything to get it fixed but I was pleasantly surprised when the cost was more than reasonable. I would absolutely recommend them to anyone and continue to use them going forward.

5

Customer service from start to finish is great! Timely service. Great communication. Open dialogue with informative outcomes.

1

We actually received a Premier email invite to write a review but even a very brief one on the internal Premier site continually rejected it as spam(!??). (When I called Premier to ask I was actually asked by Shelton what I was trying to write about Premier! It reminded me that I was once told to never trust internal business website reviews.)..$3300 diagnosis/repair estimate vs $880 correct diagnosis/repair at dealership. Most people don't pay for multiple diagnoses for vehicles, and we always support local businesses. So based on reviews we gave Premier a shot, but ended up w/same concern as Steven Turner (review 2/28/2024 ). In May 2023 we took MB CLK 350 in for full diagnosis and oil change, looking to sell car perhaps. A young, nice but aggressive guy at counter touted to an extreme their mechanics vs. dealerships'. C'mon there's good and bad everywhere. We got a list of immediate/urgent needs (approx. $3300 by Tech last name St Onge )+ recommendations totaling in about $5500, including stuck manifold issue ($1800), etc. Full replacement of both R and L front bearings and oil leaks re: cam plugs, valve covers ,and oil pan was noted as immediate/urgent (odd no visible evidence of pan leak to us) and advised us not to even drive car at all w/o getting urgent items done. Also, it was noted windshield washer was inoperable The one side marker burnt out bulb ($69!). Car was garaged and all put on hold to other personal priorities. Fast forward March 2024. We spoke with Shelton who confirms urgent items are now at about $3500,Re:inflation etc. We recently read that bearing replacements are extremely rare, just adjustment needed!. We then chat with neighbor in the business who recommends Hagerstown MB dealer or Master Mechanics Martinsburg where he takes his MB AMG. Hagerstown service tech is very impressive, and fully researches vehicle year/make /model. He agrees typically no replacement of bearings is needed. We opt for dealer. Bottom line - adjustment of 1 bearing $125 and oil leaks (cam plugs and valve) but NO pan leak, NO alignment needed, NO windshield washer issue, side bulb wiring issue identified by dealer($90 fix and bulb) GRAND TOTAL $884. Car runs great. Inexplicable as to the many repeat customers w/ often repeat 5 star reviews, but sadly not us.

5

I can’t even explain how comforting it is to FINALLY have a place to take my BMW where I feel like I am not being taken advantage of. I live 75 miles away from closest dealer and this shop being within 10 miles of my home and work is so much more convenient. The shop has been nothing but straight up with me and there’s no pressure what-so-ever. I’m soooo glad I found your shop!

5

5

Premier Autowerks LLC is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Frederick (240) 651-0024, Williamsport/Hagerstown (240) 469-4350 if you have any issues in accessing any area of our website.