Incredibly welcoming and knowledgeable. I'd rate 5 stars but I actually never had any work performed on my vehicles to make a fair judgement. All I can say is that I was treated with respect and dignity and not like a silly gal who needed things dumbed down. I brought two separate vehicles to Premier, both were diagnosed and the verdict was that neither were worth the cost of repairs. I really valued not being taken advantage of, having the cars serviced only to my pockets detriment later. I'd for sure bring my next vehicle to these guys if ever there were an issue.